A local Customer Experience business has developed a unique solution to ensure team members can feedback their safety concerns when they return to work.

“We know from our own research we have conducted, that business leaders are worried about how their team members may be feeling about the safety of their workplace when asked to return to work. We also know team members are really concerned, especially as more of their colleagues re-enter the workplace.” Says PHIL HEAVEN CX Specialist for LANCASHIRE.

To help, and to enable a successful and sustainable return to trading, insight6 has created a "COVID-19 Stay Safe Team Checker". The feedback system gathers instant feedback with team members about their concerns, freeing up management time to invest in helping those who need help and running the business. The system will send an instant, real-time notification to a nominated leader in a business, so if a team member is worried about their safety whilst at work, it will trigger a dialogue between the leader and their team members who needs more support and reassurance to sustain their happy return to work.

Despite the high system demand the team at insight6 can have businesses receiving feedback within 48 hours. The system only requires an investment from £150 + VAT for three months of system access and full and on-going CX support for launching into the team.