Runshaw College

Customer Service Specialist Apprenticeship Level 3 in Leyland, Lancashire

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Runshaw College

Langdale Road, Lancashire, Leyland, Lancashire, PR25 3DQ

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An apprenticeship is a fantastic way to bridge the gap between full time education and the world of work. It provides on-the-job training, qualifications and a salary.

At Runshaw we work with hundreds of partner employers in a variety of sectors who are always on the look out for new talent!

  • Course CodeWQ3CUS
  • Attendance PatternDaytime
  • Course LevelLevel 3
  • Study ModeApprenticeship
  • Age GroupApprenticeships (16+)
  • Course Duration15 months + 5 months End Point Assessment (EPA) months
 A customer service specialist serves as a professional point of contact for direct customer support across various sectors and organisation types. In this role, you act as an advocate for customer service, handling complex or technical requests, complaints, and queries, and often serve as the escalation point for ongoing or challenging customer issues. As an expert in your organisation’s products or services, you share your knowledge with colleagues and contribute to service improvements by gathering and analysing customer data. The role requires proficiency with organisational and general IT systems, and may be based in environments such as contact centres, retail, webchat, or any customer service setting.