Runshaw College

Customer Service Practitioner Apprenticeship Level 2 in Leyland, Lancashire

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Runshaw college

Langdale Road, Lancashire, Leyland, Lancashire, PR25 3DQ

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An apprenticeship is a fantastic way to bridge the gap between full time education and the world of work. It provides on-the-job training, qualifications and a salary.

At Runshaw we work with hundreds of partner employers in a variety of sectors who are always on the look out for new talent!


  • Course CodeWQ2CUS
  • Attendance PatternDaytime
  • Course LevelLevel 2
  • Study ModeApprenticeship
  • Age GroupApprenticeships (16+)
  • Course Duration12 months + 2 months End Point Assessment (EPA) months
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.