Do you like the idea of helping people? Love developing your ICT skills? our Customer Service Apprenticeship could be the one for you!

There are many benefits to working within the Customer Service sector. Customer Service is at the heart of many business activities, our course is perfectly designed to help you gain the necessary skills that serve you well in any industry, it’s also a great way to move forward in your career, even if you’re undecided about your career options.

Below we explore the many benefits of training within the customer service world.

What is Customer Service?

Customer Service forms every part of almost every business out there – it is the support we offer to both prospective and existing customers, and this can really affect how we think about a brand or a company. If we receive bad customer service, we tend to change our whole perception of the company. Similarly, have you ever spoken with someone who managed to help you overcome an issue? It might have been for an online shopping order, booking a holiday or helping you in-store. These are the customer service experts!

It’s sometimes not easy to deal with frustrated and worried people who need to solve a problem, and it will be up to you to help them, that’s exactly what our Customer Service Apprenticeship is designed for.

Huge Career Opportunities

Our Customer Service Apprenticeship is a great way to kick-start your career. You’ll receive all kinds of benefits such as earning a wage while working. You can also apply your customer service knowledge to all kinds of jobs, including:

• -Sales Representative
• -Customer Service Advisor
• -Management

Additionally, there is usually a clear route to promotion once you complete your Apprenticeship, moving up from customer service assistant to a supervisor or team leader. And don’t forget, some of the most successful business owners often started on the shop floor in a customer service role.

What tasks will I complete through the course?

Our course is designed to ensure we equip you with the skills to deliver excellent customer service which will serve you well in any industry. You will cover the following tasks:

- Deal with all aspects of customer service over the phone, on the internet or face-to-face ensuring that everyone experiences high-quality customer service
- Resolve customer problems
- General administration duties
- Work in reception, in call centres, retail/wholesale outlets, warehouses or in an office environment
- Carry out general customer service duties in support of the role

What skills do I need?

Whether you’re placing an order or sorting out a refund, one thing people want when they come into contact with services is being listened to. You’ll need to be able to show great communication and problem-solving skills. Below are some additional skills required for the role:

- Good Literacy and Numeracy Skills
- Keyboard and computer skills
- Able to work quickly and accurately
- An eye for detail
- Team working skills

Getting Started

To start getting an idea of Apprenticeships in this area, visit our Apprenticeship Vacancies page to see our latest vacancy options. You can also get information from our Recruitment Team info@alliancelearning.com or call 01204 677 888