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How do we know which tech is right for the business?

‘As our business has grown, we’ve realised that we don’t have all the systems in place to support this. We have a slight disconnect in that not all our tech communicates and this is causing some backlog in our internal projects. How do we know which tech is right to support the growth of our business?’

When you’re growing your business and are ready to invest in technology, it’s important your operations can handle the change. The last thing you need is for your customers to be impacted because of a piece of tech being implemented which actually doesn’t do what you’d hoped.

Here are some questions to answer to avoid this:

1.What is your vision?

2.What are your measurable goals/objectives?

3.What does your customer journey look like?

4.What does your team actually require?

5.What processes do you need to improve?

By starting at the top with your overall business strategy, you’re able to ensure that the tools you invest in are going to help deliver this strategy – keeping you grounded.

#BusinessOperations #Technology #BusinessImprovements