I've written before about what customer experience is, why it's important and how mapping your customer journeys can highlight areas you need to improve to win...
From Leeds to Cheshire, Liverpool to Lancashire — our founder, Lisa Edge, has been out on the road again, championing the power of sharing and the strength of o...
Do you have a passion for delivering transformative training that empowers frontline services? If so, Transform Your Training wants to hear from you! We are on...
The Cones Books Continue to Expand Key Knowledge to Young People!Chris was delighted to present Sharon Kaur Jandu OBE with a copy of 'Cones And Transforming Bra...
You may think that the phrase "customer journey" is another of those meaningless phrases dreamed up by management consultants like "in flight" or numerous other...
Come Learn, Be Inspired & Support Our Trainees! February is one of our favourite times of year; assessment season! Our Train the Trainer Award students are deli...