Following a rigorous judging process, Seriun were one of eight Lancashire businesses to be shortlisted to go through to the finals for Service Business of the Year. Amongst the contenders were Cube HR, Orca IT, Danbro Accounting, Suresite Group, Trident Utilities, True Bearing Chartered Financial Planning, and Assured Cleaning Services. Each business was scrutinised against a set of stringent criteria to assess their customer service delivery on a number of different levels. The highest scoring business would take the award.

Delivering exceptional customer service is at the heart of Seriun and everything they do. They have a dedicated customer experience manager who developed their eXperience Level Agreement (XLA). Moving the focus from their operations centre demonstrates their unique value proposition to enhance the individual tailored experience. A customer-centric approach ensures that the services and solutions they provide are constantly operational and optimised – keeping businesses productive, efficient and moving forward.

Seriun’s Customer Experience Manager Matt Whittaker said: “Without giving away our secret sauce, we do a lot of work behind the scenes to keep our customers businesses running smoothly and seamlessly. We take customer service very seriously and can happily say that we always deliver the highest level of service we can to our customers. The feedback we get confirms we’re getting it right, and to win the BIBAs is the icing on the cake!”  

Winning the BIBAs Service Business award is testament to the excellent work Seriun’s technical team deliver every day to keep their customers smiling. They manage thousands of incidents, so their customers can focus on delivering exceptional service to their own customers.

Find out more about Seriun and their services here: https://www.seriun.co.uk/about-us/

Meet the Seriun team here: www.seriun.co.uk/meet-the-te