National Payroll Week gives us an opportunity to recognise the people and processes that help keep businesses running smoothly.

At Pierce, our Payroll team delivers a service that goes beyond compliance, combining technical expertise, proactive support and a genuinely personal approach that clients can rely on throughout the year.

A Strong Team Structure That Drives Quality

Our payroll service is built around a strong team structure, with experienced supervisors and advisors supported by dedicated leadership.

The team is led by Phil Johnson, Payroll Associate Director, alongside Payroll Supervisors Michelle Kay-Aldcroft, Naomi Connor and Layton Smalley.

Quality Reviews That Strengthen Confidence

Over the past year, we have strengthened our quality review processes to raise our standards even further.

These improvements help to reduce queries, create smoother payroll cycles and give clients greater confidence in the accuracy of their payroll. It provides reassurance that every payroll is handled carefully, consistently and with close attention to detail.

Payroll is about more than processing figures; it is also about supporting businesses and their people.

Whether a client is responding to legislative changes, taking on a new employee, reviewing pay and benefits or considering how a particular payment should be treated, our team is available to provide clear and practical guidance.

Our advisors work proactively to identify potential risks and issues at an early stage, helping clients make informed decisions and stay ahead of changes rather than having to react to them later.

Modern Technology, Backed by Experienced People

The payroll landscape continues to evolve, and so does the technology behind it.

We use modern payroll software and systems to improve efficiency, accuracy and the overall client experience. While technology plays an important role in creating a more streamlined service, it is only part of the picture.

The real value comes from combining the right technology with experienced people who understand how to use it effectively. This allows our team to spend less time on administration and more time reviewing, advising and supporting our clients.

This structure gives our clients access to knowledgeable payroll professionals while maintaining strong oversight throughout every stage of the payroll process.

A local team with a personal approach

At Pierce, relationships matter.

Our payroll clients work with a friendly and approachable team who take the time to understand their businesses. We believe this local, personal service creates relationships in which clients feel comfortable asking questions, discussing upcoming changes and seeking advice.

For us, that is what being a trusted advisor means: knowing our clients, understanding their priorities and being available when they need us. It means looking beyond the immediate payroll task, considering the wider picture and building relationships that last.

National Payroll Week is an opportunity to celebrate the vital role payroll professionals play in every organisation. We are proud of the expertise, care and commitment our team demonstrates every day—and of the dependable service they provide to our clients throughout the year.