Retail Renaissance Programme – Customer Experience is not about the WOW moments in Preston, Lancashire

Thanks to a brand new, custom made programme for retailers, ‘Retail Renaissance’ will help transform your retail business with expert-led sessions designed to future-proof your operations and boost your bottom line!

In this hands on interactive workshop you’ll work on developing a great customer experience, decreasing frustrations and increasing customer satisfaction. Included in this session is Customer Effort Scoring and collecting/using feedback.

WHO’S IT FOR?
The Retail Renaissance Programme is open to any high street retail business.  Whether you are a retail service, or sell physical products, you’re invited to benefit from participation.  It’s fully funded, thanks to funding from the UK government, Boost, and Lancashire County Council, and is valued at £3,000 per place!

WHY BOOK?
Whether you’re looking to build your brand online, enhance customer experience, or increase sales, this programme delivers the how and why from retail experts who understand your challenges and can support you to unlock your potential.  We’d strongly encourage participants to attend all elements of the programme (which also gives you official certification), but you can also attend individual sessions too.

Sessions will take place in person, at Chamber Meeting Spaces in Preston, PR2 9WT, or online (should demand dictate).

Want to book the entire programme, for maximum benefit?  Simply click Want to pick and choose your sessions?  Click the relevant session above, to book.  Each session will last, on average three hours.  A maximum of two places per company.  If you would like to send different colleagues to different sessions, as part of the full programme, you can do that.

The Retail Renaissance programme has been developed by the NWL Chamber of Commerce, Customer Love, and Preston BID.

Disclaimer: By completing your booking for this event, you explicitly consent to us sharing the personal data you provide (such as your name, company, job title, and email address) with our official event partners and sponsors, Customer Love and Lancashire County Council. This sharing is necessary for event coordination, networking facilitation, and to provide you with relevant information about products and services related to the event. Your data will be handled in accordance with our partners’ respective privacy policies. For more details on how we manage and protect your data, please review our full Privacy Policy.