Industry Collaboration Zone at Blackburn College

Customer Excellence: The Art of Exceeding Expectations in Blackburn, Lancashire

Industry Collaboration Zone at Blackburn College

July 10th 2025 12:00 - June 20th 2025 14:00

Booking ended June 20th 2025

Feilden Street, Blackburn with Darwen, Blackburn, Blackburn with Darwen, BB2 1LH

Janine Smith

Speaker: Darren Neill
This seminar workshop dives into creating standout customer experiences that foster loyalty, referrals and revenue.
 
Customers today don’t just buy products — they buy experiences. In this session, we go beyond the basics to show how businesses can proactively identify and deliver exceptional value at every stage of the customer journey. Attendees will explore tools for mapping expectations, handling feedback constructively, and empowering teams to create ‘wow’ moments that turn customers into brand ambassadors.
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